Frequently Asked Questions
Everything you need to know about your gear, your order, and our services.
How do I know if I am wearing the right running shoes?
We recommend a professional gait analysis. However, if you cannot visit us in person, look for a thumb's width of space at the toe and ensure there is no slipping in the heel. Your shoes should feel comfortable immediately without a 'break-in' period.
What is your return policy for worn running shoes?
We offer a 30-day satisfaction guarantee. If your shoes aren't performing as expected after a few runs, you can return them for store credit or an exchange to ensure you find the perfect fit.
How long does shipping take for online orders?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location. Expedited shipping options are available at checkout.
When should I replace my running shoes?
Most high-quality running shoes should be replaced every 300 to 500 miles. If you notice unusual aches, worn-out treads, or compressed midsoles, it is likely time for a new pair.
Do you offer group discounts for local running clubs?
Yes, TC Running Co loves supporting the local community. Registered running clubs and high school track/cross-country teams may be eligible for special pricing. Please contact our support team for details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and interest-free installment plans through Shop Pay.